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  Frequently Asked Questions

Welcoming Donby to the Benchmark Family!

 

 

Big news! Donby Packaging Supply is now part of Benchmark, Inc. - Read all about it here: Press Release.

Learn more about Benchmark here: https://www.benchmarkinc.com/media/post/this-is-benchmark

What does this mean for Donby customers?

Here are just a few of the advantages that Benchmark will be bringing to Donby's customers, immediately:

  •   - An expanded product catalog with offerings from both Benchmark’s and Donby’s supply
          partners.
  •   - 2,500 products guaranteed in stock, including packaging, safety and janitorial supplies.
  •   - Expanded next-day delivery zones throughout Ohio.
  •   - Competitive pricing and stable supply chains for all of your essentials due to our greater                 combined purchasing power.
  •   - Personal service and expert support from our combined team.

We also wanted to clarify some things that will NOT be changing:

  •   - Donby's personal service.
  •   - Any product you have been buying will always be available unless you choose to change.
  •   - Any open orders that you have set up have been transferred and will be delivered as
          previously planned.

For new orders, you can email orders@benchmarkinc.com for them to be processed, however, all orders emailed to orders@donby.com will still be processed as usual.

Check out the new catalog!

Both catalogs will now be available under one umbrella: the Benchmark Catalog. If you can’t find something you’re looking for, call us at 614-695-6500 for help.

Questions?

Contact us online or call us at 614-695-6500 if you have any questions or concerns. We are here to support you!


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